Privacy Policy

This policy applies when you browse our website, contact us, request or receive services, submit a career application, or otherwise communicate with us. A client agreement or service-specific notice may provide additional information for a particular engagement.

Websites and services operated by other organisations are governed by their own privacy notices, even when we link to or integrate them.

The information we collect depends on how you interact with us and may include:

• Contact details: your name, email address, phone number, company, and preferred service.
• Communications: messages, project enquiries, feedback, support requests, and records of correspondence.
• Client information: billing details, project requirements, approvals, account contacts, contracts, and information needed to deliver a service.
• Career information: your full name, email, phone number, CV or resume, cover letter, portfolio or LinkedIn URL, qualifications, and other details you include in an application.
• Technical information: internet protocol address, browser and device type, requested pages, referring page, timestamps, and diagnostic or security logs that our hosting infrastructure may receive.

Please avoid sending sensitive personal information unless we specifically request it and it is necessary for the relevant purpose.

We collect information:

• directly from you when you send an enquiry, email or career application, speak with us, or become a client;
• through our website and the systems that securely deliver its pages and features;
• from your organisation, colleagues, references, or publicly available professional sources where appropriate; and
• from service providers that help us operate our business or deliver an agreed service.

We may use personal information to:

• respond to enquiries and prepare proposals or estimates;
• plan, provide, maintain, support, and improve our services;
• manage client relationships, contracts, billing, payments, and business records;
• evaluate applications, contact candidates, arrange interviews, and manage recruitment;
• operate, troubleshoot, protect, and understand the performance of our website and systems;
• prevent fraud, misuse, security incidents, and unlawful activity; and
• meet legal obligations, enforce agreements, and establish or defend legal claims.

We do not sell personal information. We will not use information collected for one purpose for an incompatible purpose without an appropriate reason or permission.

Depending on the interaction and applicable law, we process information with your consent, to take steps at your request or perform a contract, to comply with a legal obligation, or for legitimate business purposes such as responding to enquiries, securing our systems, and improving our services.

Where processing depends on consent, you may withdraw that consent for future use by contacting us. Withdrawal does not affect processing that was lawful before it was withdrawn.

We disclose personal information only where reasonably needed, including to:

• employees, contractors, and collaborators who need it for their work and are subject to confidentiality obligations;
• hosting, cloud, communications, recruitment, storage, professional, and other service providers working for us;
• advisers, insurers, auditors, or parties involved in a business reorganisation or transaction; and
• courts, regulators, law-enforcement bodies, or other persons when required by law or reasonably necessary to protect rights, safety, and security.

Service providers may use the information only to perform the relevant service for us or as otherwise permitted by their agreement and applicable law.

Some technology and cloud service providers may process or store information outside Nepal. Where this occurs, we take reasonable steps to select reputable providers and use contractual, organisational, or technical safeguards appropriate to the information and applicable law.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including providing services, considering applications, maintaining business and financial records, resolving disputes, and meeting legal obligations.

Retention periods vary by record type and consider the amount, sensitivity, legal requirements, operational need, and risk of harm. When information is no longer required, we delete, anonymise, or securely archive it as appropriate.

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. Access is limited to people and providers who reasonably need the information for an authorised purpose.

No internet transmission or storage system is completely secure. If you believe information you shared with us has been compromised, please contact us promptly.

Subject to applicable law and relevant exceptions, you may ask us to:

• confirm whether we hold personal information about you;
• provide access to or a copy of that information;
• correct inaccurate or incomplete information;
• delete information that is no longer required;
• limit or object to certain processing, or withdraw consent; and
• explain how we have handled a privacy request.

To protect your information, we may need to verify your identity before completing a request. We may retain information where required by law or where another lawful reason applies. You may also raise a concern with the relevant authority or seek another remedy available under applicable law.

We do not currently use optional advertising or analytics cookies on this website. Essential infrastructure may use limited technical storage or receive server logs when needed to deliver and secure the site.

Our contact page embeds a Google Maps view, and our website links to social networks and other external services. Those providers may receive technical information or set cookies when you load or visit their content. Their own privacy and cookie policies apply. If we introduce optional analytics or advertising technologies, we will update this policy and provide choices where required.

Our website and services are intended for businesses, professionals, and job applicants and are not directed to children. We do not knowingly collect personal information from a child without appropriate permission. If you believe a child has provided information to us improperly, please contact us so we can review and remove it where appropriate.

We may update this policy when our services, technology, practices, or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Where appropriate, we will provide additional notice of a material change.